Formal structures no longer do the job. Managers today are becoming increasingly aware of the value of informal networks – the relationships that actually drive their companies. By recognizing and harnessing these links, they stand to gain a powerful competitive advantage.
Satisfied people generate profits “We work hard to make sure that everyone at Facebook has access to as much information as possible about every part of the company so they can make the best decisions and have the greatest impact”, says Mark Zuckerberg. These